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Refund and Return Policy

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1. Overview

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We want you to be delighted with your purchase. If you are unsatisfied, we offer a straightforward refund and return policy to ensure your shopping experience is as pleasant as possible.

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2. Returns

 

  • Eligibility: Items must be returned within 10 days of the purchase date.

  • Condition: Items must be unworn, undamaged, and in their original packaging.

  • Exclusions: Custom-made or personalized jewelry is not eligible for return unless there is a defect or error on our part.

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3. Return Process

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  1. Please request a Return: Contact our team at official@jahannabiz.com to initiate a return. Please provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once your return request is approved, you will receive detailed instructions on how to return your item(s).

  3. Shipping: Ship the item(s) back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer.

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4. Refunds

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  • Processing Time: Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund. This process typically takes 5-7 business days.

  • Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10-14 business days.

  • Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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5. Exchanges

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If you wish to exchange an item for a different size, style, or color, please follow the return process to return the original item and place a new order for the desired item.

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6. Defective or Damaged Items

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If you receive a defective or damaged item, please contact our customer service team within 7 days of receiving the item. We will arrange for a replacement or a full refund, including return shipping costs.

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7. Non-Returnable Items

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Gift cards, final sale items, and custom-made or personalized jewelry are non-returnable and non-refundable.

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8. Contact us at:

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www.jahannabiz.com
official@jahannabiz.com

8981675995

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